Frequently asked questions
How do you clean and sanitize The Whizzer when you are out on the road?
Because it is molded from premium, non-porous medical silicone, waste material slides off effortlessly. For quick cleaning on the road, simply rinse it with a splash of fresh water from a water bottle and shake dry. Once you return home, wash it thoroughly with warm water and mild dish soap or an eco-friendly sanitizer. It can also safely withstand boiling water for deep sterilization.
Does the container retain unpleasant odors or leak inside a travel bag after use?
No. The Whizzer features a patented, one-way internal leakproof valve that locks fluids and vapors securely inside the main chamber. Unlike cheap plastic alternatives, high-grade medical silicone does not absorb oils or waste properties, ensuring that it remains completely odor-free for its entire operational lifespan.
Is it anatomically easy to use for both men and women without making a mess?
Yes, it is designed for universal adult use. It comes equipped with an ergonomically molded, firm silicone spout that contours seamlessly against the body to create a secure, watertight seal. We recommend testing it once in the comfort of your home shower to get a feel for the placement and seal before relying on it during an emergency travel journey.
How much does shipping cost?
Shipment processing time
All orders are processed within 1-2 business days.
Orders are not shipped or delivered on weekends or holidays.
Note: Delivery delays can occasionally occur.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Standard: RM Tracked 48 (2-3 business days) - £3.00
Priority: RM Tracked 24 (1-2 business days) - £4.50
Free Delivery: RM Tracked 48 (2-3 business days) - All orders over £20:00.
* Overnight delivery is only available for orders with delivery addresses within the mainland UK.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
30-Day Change of Mind: We offer a 30-day return window (exceeding the UK legal minimum of 14 days). Items must be unused, in original packaging, and in "as-new" condition.
Faulty Goods: In the rare event of a defect, you are entitled to a full refund or replacement within 30 days. We will cover all return shipping costs for faulty items.
How to Start a Return: Email hello@knackhome.co.uk with your order number. We aim to process all refunds to the original payment method within 5–10 business days of receiving the item.
