Frequently asked questions
Why is steam important when baking bread?
Steam keeps the surface of the dough moist at the start of the bake, allowing the loaf to expand fully (the "oven spring") while creating a thin, crisp, and beautifully caramelised crust.
Can I use the Spring Oven for more than just bread?
Yes! While designed for artisan loaves, its efficient steaming process is also excellent for cooking vegetables, fish, and moist cakes.
Is it safe to preheat the Spring Oven?
Yes, the high-fired terracotta is designed to be preheated in your oven to a high temperature before placing your dough on the baking platform.
How much does shipping cost?
Shipment processing time
All orders are processed within 1-2 business days.
Orders are not shipped or delivered on weekends or holidays. Orders placed after 2 PM GMT on Fridays will be processed the following Monday.
Note: Delivery delays can occasionally occur.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Standard: RM Tracked 48 (2-3 business days) - £3.00
Priority: RM Tracked 24 (1-2 business days) - £4.50
Free Delivery: RM Tracked 48 (2-3 business days) - All orders over £20:00.
* Overnight delivery is only available for orders with delivery addresses within the mainland UK.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
30-Day Change of Mind: We offer a 30-day return window (exceeding the UK legal minimum of 14 days). Items must be unused, in original packaging, and in "as-new" condition.
Faulty Goods: In the rare event of a defect, you are entitled to a full refund or replacement within 30 days. We will cover all return shipping costs for faulty items.
How to Start a Return: Email hello@knackhome.co.uk with your order number. We aim to process all refunds to the original payment method within 5–10 business days of receiving the item.