Frequently asked questions
Can I use this with different iPad models?
Yes, the Sketchboard Pro uses interchangeable inner frames (cradles). If you upgrade your iPad, you only need to replace the inner cradle, not the entire board.
Does it support portrait and landscape orientation?
The board is designed for landscape use to provide the widest arm-rest area, but it can be easily rotated for portrait-heavy workflows.
Is it portable enough for travel?
While large (designed to provide a full drawing surface), it is lightweight and features a slim profile that fits into specialized artist portfolios and carry bags.
How much does shipping cost?
Shipment processing time
All orders are processed within 1-2 business days.
Orders are not shipped or delivered on weekends or holidays. Orders placed after 2 PM GMT on Fridays will be processed the following Monday.
Note: Delivery delays can occasionally occur.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Standard: RM Tracked 48 (2-3 business days) - £3.00
Priority: RM Tracked 24 (1-2 business days) - £4.50
Free Delivery: RM Tracked 48 (2-3 business days) - All orders over £20:00.
* Overnight delivery is only available for orders with delivery addresses within the mainland UK.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
30-Day Change of Mind: We offer a 30-day return window (exceeding the UK legal minimum of 14 days). Items must be unused, in original packaging, and in "as-new" condition.
Faulty Goods: In the rare event of a defect, you are entitled to a full refund or replacement within 30 days. We will cover all return shipping costs for faulty items.
How to Start a Return: Email hello@knackhome.co.uk with your order number. We aim to process all refunds to the original payment method within 5–10 business days of receiving the item.