Frequently asked questions
Can I charge multiple devices at the same time with the Connex?
Yes, the Connex supports simultaneous charging for up to four devices, with smart power distribution that automatically manages current flow across outputs.
Does it support the latest iPhone models?
Absolutely. With two USB-C connectors and dual Lightning ports, it is fully compatible with both the latest USB-C iPhones and legacy Lightning models.
Is the Krafted Connex compatible with fast chargers?
Yes, it supports PD (Power Delivery) fast charging up to 25W when connected to a compatible high-speed power source.
How much does shipping cost?
Shipment processing time
All orders are processed within 1-2 business days.
Orders are not shipped or delivered on weekends or holidays. Orders placed after 2 PM GMT on Fridays will be processed the following Monday.
Note: Delivery delays can occasionally occur.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Standard: RM Tracked 48 (2-3 business days) - £3.00
Priority: RM Tracked 24 (1-2 business days) - £4.50
Free Delivery: RM Tracked 48 (2-3 business days) - All orders over £20:00.
* Overnight delivery is only available for orders with delivery addresses within the mainland UK.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
30-Day Change of Mind: We offer a 30-day return window (exceeding the UK legal minimum of 14 days). Items must be unused, in original packaging, and in "as-new" condition.
Faulty Goods: In the rare event of a defect, you are entitled to a full refund or replacement within 30 days. We will cover all return shipping costs for faulty items.
How to Start a Return: Email hello@knackhome.co.uk with your order number. We aim to process all refunds to the original payment method within 5–10 business days of receiving the item.