Frequently asked questions
What specific types of household materials can these rotary scissors cleanly cut through?
These scissors excel at slicing straight lines through flat sheets of material. They glide through wrapping paper, heavy craft paper, cotton fabrics, felt, tissue paper, vinyl wrapping sheet rolls, and standard single-wall cardboard packaging. They are not intended for cutting loose threads, thick string, or branches, as the material needs to feed flat between the dual rolling wheels.
Is this tool comfortable to use if I suffer from arthritis or stiff finger joints?
Absolutely—this is exactly why we brought it into the Knack collection. Traditional scissors force your fingers through repetitive, high-strain squeezing motions that pinch the joints. The Rotary Scissors feature a wide, loopless, soft-grip handle designed to sit flat in your palm. You simply rest your hand on the tool and glide your arm forward, removing all joint strain from the equation.
Can I put the Dext RingPull in the dishwasher?
Yes, the RingPull is made from robust, high-grade nylon that is fully dishwasher safe and built to withstand daily use.
How much does shipping cost?
Shipment processing time
All orders are processed within 1-2 business days.
Orders are not shipped or delivered on weekends or holidays. Orders placed after 2 PM GMT on Fridays will be processed the following Monday.
Note: Delivery delays can occasionally occur.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Standard: RM Tracked 48 (2-3 business days) - £3.00
Priority: RM Tracked 24 (1-2 business days) - £4.50
Free Delivery: RM Tracked 48 (2-3 business days) - All orders over £20:00.
* Overnight delivery is only available for orders with delivery addresses within the mainland UK.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
30-Day Change of Mind: We offer a 30-day return window (exceeding the UK legal minimum of 14 days). Items must be unused, in original packaging, and in "as-new" condition.
Faulty Goods: In the rare event of a defect, you are entitled to a full refund or replacement within 30 days. We will cover all return shipping costs for faulty items.
How to Start a Return: Email hello@knackhome.co.uk with your order number. We aim to process all refunds to the original payment method within 5–10 business days of receiving the item.